We aim to always have satisfied patients, to meet their expectations of care and service, to deal with complaints quickly, to investigate complaints in a full and fair way and to respect patient confidentiality.
If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly.
We never discriminate against patients who have made a complaint. We aim to resolve complaints as quickly and as effectively as possible and learn from situation in order to improve our services.
Please address all complaints to Anna Morrison who is our Complaints Manager.
Every effort will be made to resolve your complaint whilst you are still in the clinic. If you wish to make a complaint on the telephone or in person, please ask for Anna Morrison. If they are unavailable, we will take brief details about your complaint and pass them onto our Complaints Manager and make arrangements for them to contact you as soon as possible.
If you prefer to complain in writing, please address it to Complaints Manager Anna Morrison and send it to Life Baby Scanning & Gifts, 109 Parr Lane, Unsworth , Bury BL9 8JN
If your complaint is about any aspect of clinical care or associated charges, it will be referred to our Ultrasound Practitioner for their view, unless you do not want us to do so.
We will keep comprehensive and confidential records of your complaint. All details will be stored securely with restricted access available only to those who need to know about it. If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we will provide a full response within 10 working days.
If the complaint needs to be investigated further, this will involve all relevant members of the team, the business owner, and others if necessary. If the investigation is likely to take longer than the time we have agreed with you, you will be informed about the reasons for the delay and the expected date the investigation will be completed. You will be informed of its outcome and invited to a meeting to discuss the results and any practical solutions.
We regularly analyse and reflect on complaints so we can learn from them and improve the way we deliver our services and make our patients feel. That is why we always welcome and value your feedback, comments, suggestions, and complaints.